Orage support

Draft for the public release. The in-app deletion control and Apple Music integration described below are launch requirements and are not in the current private build.

Reach us

Email support@orage.ai for help. For privacy, a data copy or deletion, email privacy@orage.ai. Orage is published by Axel Rock as an individual: [Publisher legal name and address]. The name and legal business address must be completed before publication.

Tell us the app version, device, approximate time and what happened. Include your account identifier if relevant. A screenshot can help, but remove private code and messages first. Never send a password, ChatGPT login file, OAuth token or API key. Support is handled by the publisher. We do not promise round-the-clock replies.

Delete your account or request data

In the public-release app, open Settings, Account, Delete account, then confirm. This route must exist before launch. If it is unavailable or you cannot sign in, email privacy@orage.ai or support@orage.ai with your account identifier and request deletion. We may verify ownership without asking for your password.

Account deletion stops tasks and schedules and removes the account's connections and personal content, subject to the legal and backup limits in our Privacy Policy. Signing out, uninstalling the app or disconnecting ChatGPT does not delete the account. Export wanted files first. Deleting Orage does not delete your GitHub, ChatGPT, Claude, Apple or Jellyfin account. Cancel an Apple subscription separately in your Apple account's subscription settings.

For a copy of your data, correction, an objection or a restriction, email privacy@orage.ai. Say what you need and how we can identify your account. We normally answer EU and UK rights requests within one month. The Privacy Policy also explains California rights and complaint options.

If music does not play

Once Apple Music is available, check that you have an eligible Apple Music subscription for catalog playback, that Orage has MusicKit permission, and that the song is available in your region. Permission can be changed in device settings. An Apple Music subscription does not connect Jellyfin for you.

For Jellyfin, check that the connected server is running and reachable from Orage's cloud server, and that the track is playable there. Orage cannot reach a server that is available only on your home network unless suitable access is configured.

Check your output device and volume. Select Play here to move playback to this device. In a browser, tap Start sound if the browser has blocked autoplay. Try a different track. If playback still fails, email support with the time, source, track and device. The public app will not offer the owner's unofficial YouTube route.

Service status

Orage currently has no separate public status dashboard. Check the app's connection and health notices, then contact support@orage.ai for an outage or planned-maintenance update. A model provider, music source or network outage can affect one feature while others work. We do not claim a current uptime status on this static page.

Common questions

1. What is Orage?

Orage runs your coding agent on cloud computers. You can use it from iPhone, iPad, Mac or the web app at app.orage.ai. Agents work against repositories and files you authorize.

2. Can anyone sign up today?

The current build serves its configured owner. The waitlist does not create an account or guarantee access. Public signup is still to be completed.

3. Do I need ChatGPT, and does an Orage fee include it?

The main coding route uses your own eligible ChatGPT plan. Provider usage limits apply. Any future Orage subscription is separate. API access, where offered, can have separate costs.

4. Can I use Claude too?

Optional Claude support uses an eligible connected account or an available API route. Its plan and terms apply. The current web subscription sign-in hands the browser step to the installed native Orage app. It is not a browser-only flow.

5. Can the agent change my repository?

Yes, if you authorize access. Approval settings affect what actions need review. Full access can include running commands, changing files and using connected credentials. Review important work and keep your own backup.

6. Why has a task stopped?

It may be waiting for approval, a reply, a model limit, a computer budget, or a connection. Read the notice in its thread. A stopped or archived computer may need to resume, and archived task computers can be deleted later. Send support the time and thread identifier if the reason is unclear.

7. Does dictation send my voice away?

Local dictation on supported Apple devices keeps audio on the device and leaves a draft. You press Send to share the text. Remote voice mode sends audio to ElevenLabs and may send transcripts and context to the disclosed AI providers. Stop voice mode and revoke microphone permission to prevent further capture.

8. Does Orage provide music or offline Apple Music files?

No. You need rights to the music and any required subscription. Jellyfin plays your connected library. Planned Apple Music playback must use MusicKit within Apple's rules. Orage will not copy MusicKit tracks into its own offline file store.

9. How do I cancel or ask for a refund?

No public paid plan exists in the current build. For future Apple purchases, manage renewal in your Apple subscription settings and request a refund through Apple Report a Problem. For a future web purchase, follow the disclosed cancellation method or contact support. Statutory rights still apply. See the Terms.

10. How do I leave the waitlist or control my data?

Email privacy@orage.ai to leave the waitlist, request your data or object to measurement. Once public accounts launch, account deletion must also be available in Settings, Account, Delete account. See the Privacy Policy, provider list and browser storage notice.

Last updated 2026-10-09